Due to the nature of our business and the time commitment we provide when scheduling training, we adhere to a strict policy of NO REFUNDS once a group program has commenced. This is due to the fact that time is not refundable. Refunds prior to commencement of a class are administered according to the policy/contract for that program. Occasionally, an entire class must be cancelled due to weather or trainer illness. In this event, LDC Training will offer a makeup day to best suit the group. No makeups are offered for holidays or individual client absence.
Personal training clients who are unable to attend a scheduled apointment should call at least 24 hours in advance to re-schedule. Cancellations made less than 24 hours prior to an appointment may be assessed a re-scheduling fee at the discretion of LDC Training. 'No Shows' (clients who miss an appointment and do not call) will be charged the full amount for the missed appointment.
Please take your training seriously and respect the time we've set aside for you and we'll do the same.
